JOHN'S COMPUTER HELP
John's Computer Help collects your personal data when it is reasonably necessary to provide you with services, this page explains what, why, how and what you can do about it if you have a complaint.
For information about your right to privacy under Australian law, please see the OIAC's Privacy Act page.
In order to reply to your messages or calls I collect your name and contact address. This contact address can be a phone number, email address, Facebook profile or any other medium used for communication. This information is not disclosed to any other entities unless required by law. I keep this information for as long as I am in communication with you.
When providing paid services I will need to collect any information needed to perform the services. This can include information used to log in (usernames and passwords), or backups in case of data loss. This information is not disclosed to any other entities unless required by law. I keep this information until I am no longer performing the service.
For accounting and dispute resolution purposes I keep invoices, receipts and reports of services I've provided. These contain your name, payment method and a payment reference which vary according to payment method. This information may be disclosed to accountants or auditors. I keep this information for at least five years.
For website troubleshooting and analytics I keep a temporary server log listing a the pages you've requested, your browser, and your IP. This information is not disclosed to any other entities unless required by law. Every 24 hours the log is destroyed. No backups are kept.
Online communication accounts I use are secured using long randomly generated passwords only known to me. These accounts store personal information such as contact details and information contained in communications. When possible, information from these accounts are moved to my devices and deleted from the online accounts.
The temporary server log is held on VentraIP's servers and is secured using a long randomly generated password only known to me.
All other personal information is stored locally on devices I physically own and access. These devices are protected using firewalls, long passwords and disk encryption. I do not backup or otherwise share information on these devices with third parties.
Solicited information is not disclosed to any overseas entities, and is de-identified or deleted as soon as it is no longer used. Unsolicited information is not collected.
I use analytics provided by Facebook to understand how popular my Facebook page and website pages are within Facebook. These analytics are limited to interactions within Facebook's website. The information provided is de-identified and pose no privacy risks.
I use analytics provided by Google to understand how popular my website is within its search results. These analytics are limited to interactions within Google's website. The information provided is de-identified and pose no privacy risks.
You can read my website and Facebook page without identifying yourself. If you want to communicate with me, you may use a pseudonym and contact address that doesn't identify you. Depending on the payment method, you may have to provide identification.
When handling disputes or managing your personal information you will need to provide identification associated with the payment or personal information. Please be sure you have a way to do this.
Under the Privacy Act you have the right to ask for access to or correction of any personal information I hold about you. To do this, contact me at firstname.lastname@example.org or through any other methods listed in the contact details page. You may need to provide proof of your identity.
If I don't reply after a reasonable time (30 days or so) or you aren't satisfied with my results, you may take the complaint to the OAIC. See the OAIC's "How do I make a privacy complaint?" page for details on how to do that.